The new kind of breakdown

As more drivers make the switch to electric vehicles (EV), the traditional procedures of roadside recovery are being rewritten.

Here’s how an EV breakdown differs from petrol and diesel vehicles

1. An electric vehicle cannot be towed

An electric vehicle must be recovered on a flatbed truck, rather than the traditional procedure of towing. This is because towing can damage the motor or regenerative braking system, as it may engage unintentionally which then sends voltage spikes through the electronics.

There is a risk of overheating or a potential fire starting, as the vehicle’s active cooling system is off during towing.

Most EV’s don’t have a mechanical neutral gear, so cannot be towed long distances.

2. Dealing with high voltage systems

Recovery teams must follow strict safety procedures including disconnecting or locking out the battery before moving the car. This is because electric vehicles have high voltage systems which pose shock or fire risks especially when damaged in a collision.

3. Specialist recovery teams required

EV’s are built around high voltage electrical systems and complex computer-controlled components which require special knowledge, tools and safety procedures.
Live components may be exposed after a collision, and one mistake could result in electric shock, fire or explosion.

Why do electric vehicles break down?

There are a range of reasons as to why electric vehicles break down:

• Flat or faulty battery
• Running out of charge; the car will come to a gradual stop, and the 12-voltage battery will work briefly so you can activate hazard lights.
• Faults within the charging system
• Tyre or wheel issues
• Suspension system
• Broken bulbs

What to do if your electric vehicle breaks down?

Even the most advanced electric vehicles can run into trouble, but handling a breakdown the right way can make all the difference.

Here is what you should do:

1. Stay calm and focused

If something feels off or a warning light appears on your dashboard, locate a place to pull over safely.

Get out of the vehicle if you have broken down in a fast paced, high traffic environment and move to an area of safety.

2. Identify if it is a simple or quick fix

Before calling a professional for help, investigate the dashboard warning lights.

Is it a simple fix, such as a software issue that just requires resetting?

Do not try and fix any high-voltage system failures.

3. Call a professional for help

Once you have protected yourself and your passengers, you should call your breakdown recovery provider.

You should tell them the following information:

1. Your exact location
2. Your vehicle type and registration
3. A brief description of the problem, including the warning lights that may have appeared.

If you do not have cover, you can call Elite Vehicle Repairs, who will provide fast-responding breakdown recovery (as well as free accident recovery).

What not to do when your electric vehicle breaks down

As previously explained, do not try and tow your electric vehicle as this can cause further damage to the motor and increase the risk of a fire.

Do not try and jumpstart your vehicle using another. Electric vehicles have two electrical systems: a high voltage battery and a twelve-voltage system. You risk sending an unstable voltage into sensitive electronics, which can cause costly damage.

How to remain prepared

The best way to stay safe and avoid stress on the roads is to have a reliable breakdown cover.

At Elite Vehicle Repairs, we offer FREE recovery of your vehicle if it has been involved in a road traffic collision, as well as a 24-hour breakdown recovery service which can be tailored to meet your needs and your vehicle – whether it’s a diesel or petrol car, an electric or hybrid, a van or even a motorbike.

We meet strict industry standards for service and transparency and are also a RAC Approved Garage, giving you confidence that our work is carried out to the highest standards.

Knowing that an expert is always within reach gives electric vehicle owners the freedom to enjoy every journey with confidence, no matter what the road ahead brings.